Shipping policy

Shipping Policy

At Haus of Mosé, we prioritise quality, care, and transparency throughout the entire order process. To maintain our luxury standards, shipping begins only after the processing/production period is complete.

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Processing & Production Times

• Standard Products: 3–7 business days

• Pre-Order Items: Up to 15 business days

If a specific launch, release, or designated ship date is announced for certain items, processing/production may take longer, and all orders containing those items will ship on or after the stated date—regardless of when the order was placed.

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Shipping Origin

All orders are dispatched from Ireland (EU). Please review the guidelines below, as shipping rules, duties, and regulations may vary based on your destination.

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Shipping Within Ireland & the EU

• No import duties or customs fees apply for deliveries within the European Union.

• Delivery estimates shown at checkout only reflect shipping time and do not include processing/production time.

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Shipping to the UK

• As the UK is no longer part of the EU, customs duties, VAT, and clearance fees may apply.

• These charges are determined by UK customs and are the responsibility of the customer.

• Customs inspections may cause delays that are outside of our control.

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Shipping to the USA, Canada & International Destinations

• International orders may incur customs duties, taxes, and import fees, depending on your country’s regulations.

• These charges are not included in your order total and must be paid by the customer upon delivery.

• Customs processing can extend delivery times, and delays caused by local authorities are not the responsibility of Haus of Mosé.

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Courier Delays

Once your order has been dispatched, it is in the care of the selected courier. While we work with reliable carriers, we are not liable for any courier-related delays, including:

• Operational delays

• Weather disruptions

• Routing errors

• Customs-related slowdowns

• Missed delivery attempts

Any issues that occur after shipment must be resolved directly with the courier using your tracking information.

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Order Dispatch & Tracking

After processing is complete and your order has been shipped, you will receive:

• A shipping confirmation email

• A tracking number to monitor your package’s progress

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Address Accuracy

Please ensure your shipping details are correct at checkout. We are not responsible for delays, lost packages, or additional charges caused by:

• Incorrect or incomplete addresses

• Failed delivery attempts

• Local customs refusals

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Business Days

All timelines refer to business days (Monday–Friday) and exclude weekends and public holidays in Ireland.

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Our Commitment

Every product is prepared with exceptional attention to detail, and we appreciate your patience as we create the luxury standard you expect. If you have any questions regarding shipping, customs, or timelines, our customer care team is ready to assist you.